At V3 Fashions, customer satisfaction is important to us. We take care to ensure that products are packed and dispatched in good condition. This Return & Refund Policy explains the conditions under which customers may request a return, replacement, exchange, or refund.
1. Return Eligibility
Customers may request a return or replacement within 7 days of delivery, subject to the conditions mentioned in this policy.
A return may be considered if:
- You received a damaged product.
- You received a defective product.
- You received an incorrect product.
- The product received is significantly different from the product ordered.
- An item is missing from your delivered order.
For change-of-mind returns, please contact us to confirm whether the particular product category is eligible.
2. Conditions for Returns
To be eligible for a return, the product should:
- Be unused, unworn, and in its original condition.
- Include the original packaging, tags, labels, accessories, and other items supplied with it.
- Not show signs of use, damage, alteration, washing, or misuse after delivery.
- Be accompanied by valid order or purchase information.
V3 Fashions reserves the right to inspect returned products before approving a replacement, exchange, or refund.
3. Non-Returnable Products
For hygiene, safety, or product-specific reasons, certain products may not be eligible for return unless they arrive damaged, defective, or incorrect.
These may include:
- Used or worn imitation jewellery
- Products with removed tags or damaged packaging
- Personalized or customized products
- Clearance or final-sale products where specifically stated
- Products damaged due to improper use or handling
- Products specifically marked as non-returnable on the product page
Any product-specific return conditions displayed on the relevant product page will also apply.
4. Damaged, Defective or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact V3 Fashions as soon as possible after delivery.
Please provide:
- Your order number
- Name and contact information
- Clear photographs of the product
- Photographs of the packaging
- A clear unboxing video, where reasonably required to verify transit damage, missing items, or an incorrect shipment
Once the issue is reviewed and approved, we will provide the appropriate resolution, which may include a replacement, exchange, or refund.
5. Return Request Process
To request a return:
- Contact V3 Fashions within the applicable return period.
- Provide your order number and reason for the return.
- Share photographs or supporting information where required.
- Wait for confirmation from our team before sending the product back.
- Keep the product and its original packaging safely until further instructions are provided.
Products returned without prior approval may not be accepted.
6. Exchanges & Replacements
Where applicable, eligible products may be exchanged or replaced depending on stock availability.
If the requested replacement product is unavailable, we may offer another available resolution, including a refund where applicable.
7. Refunds
Once an eligible returned product is received and inspected, we will notify you regarding the approval or rejection of the refund.
Approved refunds will generally be processed within 5–7 business days.
For prepaid orders, refunds will normally be processed to the original payment method where technically available. The time required for the amount to appear in your account may additionally depend on your bank, card issuer, UPI provider, or payment gateway.
8. Shipping Charges
Original shipping charges may be non-refundable unless the return is due to an incorrect, damaged, or defective product supplied by V3 Fashions.
For eligible returns arising from customer preference or other reasons not attributable to V3 Fashions, return shipping charges may be the customer’s responsibility.
Any applicable charges will be communicated before the return is processed.
9. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
Orders may generally be cancelled only before dispatch. Once an order has been shipped, it will be handled according to the applicable return conditions in this policy.
If an eligible prepaid order is cancelled before dispatch, the refund will be processed to the applicable original payment method.
10. Refund Delays
If an approved refund has not appeared after the expected processing period, please first check with your bank or payment provider, as processing times can vary.
You may then contact V3 Fashions with your order and refund details so we can assist further.
11. Products Damaged After Delivery
V3 Fashions will not generally accept returns for products damaged because of misuse, improper storage, accidental damage, normal wear and tear, or failure to follow applicable product-care instructions.
12. Contact Us
For returns, replacements, cancellations, or refund-related enquiries, please contact:
V3 Fashions
Phone: +91 8754189940
Address: 634/21, Vishnath Theatre Complex, Attur, Tamil Nadu – 636102
